Table of contents
A list of
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Frequently Questioned Answers
Although Papyrs comes with many features, our aim is to keep everything self-explanatory! We've nevertheless collected a few topics on this page which we think people might look for when browsing the docs. If you feel anything's missing, just
let us know !
What are my payment options?
We accept all major credit cards (such as Visa, MasterCard, American Express and Discover). You can also pay by (international) bank transfer when paying for a year.
Where can I update my payment details?
Go to Site Settings > Subscription > Manage payment options. Here you can change your credit card details, billing address.
We offer a 30‑day money back guarantee. If you're not absolutely happy with Papyrs we'll gladly give you your money back — no questions asked.
What happens when a payment fails?
First you'll receive an automated email at the billing contact's email address asking for up to date credit card information. If subsequent attempts to charge the card fail, we'll also send reminder emails to all Site Owners. After multiple failed attempts, your account will get suspended. We won't delete your account or destroy your data unless you explicitly request we close your site or you close your account at Site Settings > Subscription > Close Site.
Can I move my Papyrs site to my own domain?
Yes, you can use your own custom domain (so something like intranet.acme.corp , instead of acme.papyrs.com ). Custom Domains are supported from Company Wiki subscriptions and up. To set up your custom domain, please go to Site Settings > Site > Site URL . Click the question mark, and follow the instructions in the pop-up.
How can I mark a page as a template? How can I move a page to a different folder? How can I set what page is the homepage?
You can change a page's properties by clicking Page ▼ > Page Properties . In the following dialog, you can make a page the subsite's homepage, mark is as a template, change its tags/folder or rename it. Only Editors and Admins of a subsite can change a page's properties.
💡 Tip: you can also move pages with drag&drop from the "Pages" overview screen. Select a folder, grab the page at the dots on the right, and drag it to a different folder.
How do I change notification settings?
You can change your notification preferences by clicking on your profile picture and then selecting My Preferences . Under the Notifications section, you can select the frequence of notifications for each subsite. It's also possible to turn off notifications completely.
How do I change the banner image?
You can change the theme settings (color, banner image and so on) under Subsite Settings > Theme. You can find this link by clicking on the arrow next to the subsite's name in the top bar, and then select Subsite Settings in the dropdown.
Does Papyrs integrate with Microsoft Teams?
You've probably seen our integration with G Suite and Slack, but your company happens to use Microsoft Teams.. We offer Single Sign On through SAML and Active Directory, so your team can seamlessly login to Papyrs with their MS Teams credentials.
How can I change the background color of a page section?
In the editor toolbar, click the Page Layout button. You can add multiple columns and rows to your layout, as well as change the colors of different sections by clicking on the "Color" links.
How do I add a link to another page?
To add a simple hyperlink to another page or website, click the www button in the editor toolbar (next to the controls for making your text bold or italic). You can also use the keyboard-shortcut Ctrl+@ .Navigation widget to your page.
Can I make an image link to a page/website?
Yes. When editing the page, just click on an existing image. You'll see a pop-up with options to add a caption and/or a link.
If I add a form to a page, where do the submitted records go?
When you add/edit form fields on a page, Papyrs automatically creates and updates a database for you to store all the records submitted on your form. You can view existing records by clicking Page ▼ > Browse records of this form . You can also click on the arrow next to the submit button, and select Browse records of this form there.
Can the form records be sent to an email address?
When someone submits a form, Papyrs sends out a notification to everyone subscribed to notifications on the subsite (just like when you update a page or post a comment). If you've turned notification on, depending on your settings, you receive those notifications right away, or you get a summary a few times per day.
Can I see examples of deployed Papyrs intranets?
Almost all Papyrs sites are wikis and intranets for internal use, so those are not public. If you sign up for a trial however, we include a number of example pages so you can dive right in and see what a Papyrs site could look like for your organization (and of course the documentation site you're viewing right now is running on Papyrs).
What's with the name, Papyrs?
We pronounce it like
papers . We thought it would be a nice idea to base the name on
Papyrus , a plant-based paper-like material used in ancient times to write on. A brilliant invention, used first by the ancient Egyptians. Their knowledge bases didn't require wifi either, just water.
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